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Syrian Industry Absorbing The Benefits Of Electronic Business

Oriental Paper Manufacturing Adopts Computerised Systems to Enable it to Scale Its Export and Local Business

Damascus, Syria -- 17 October 2000 -- Symbol Technologies, Inc., and Barcode Ware of Syria today announced the completion of an integrated electronic management system for Oriental Paper Manufacturing. This company, the largest manufacturer of tissue paper in the Levant, has implemented a computerised barcoding system that lets it take control of its business, allowing it to scale and extend its operations regionally and into Europe, while cutting costs and delivery times.

"This new barcoding system is a crucial first step for Oriental Paper Manufacturing as we transform our company into a modern electronic business," said the production manager of Oriental Paper Manufacturing. "Having fast, accurate and automatic stock and accounting systems are clearly of enormous direct benefit - in addition, we are now well positioned to put in place systems to deal with our suppliers and customers electronically. We see our company as being a pioneer in implementing e-business systems in Syria. The computerised barcode system from Symbol Technologies is the first, vital link in this process."

The new system, designed and installed by Symbol Technologies' Syrian Business Partner, Bar Code Ware, comprises barcode scanners, printers and software to enable tracking and management of paper stocks. 

Oriental Paper Manufacturing has factories that turn pulp raw material into master rolls of tissues for other manufacturers, which convert these rolls into various finished products.

Before implementing the new barcoded system, the company had challenges in accurately managing orders and deliveries to its customers, as the systems were all manual: paper-based, subject to human error, and impossible to integrate with the accounting and production systems.

The weights of paper rolls were noted in handwritten tables as they were manufactured, and were each marked with hand-written labels. Every day, the warehouse staff had to make an inventory for production, which meant manually matching available stocks with the tables of the day's production runs. Whenever customers were delivered rolls, the list of rolls being loaded was written onto a delivery form, which was then copied onto a handwritten formal invoice.

"This manual system was clearly very inefficient," commented Amer Shallah, Managing Director of Bar Code Ware. "It was time-consuming, prone to error, and made scheduling a hit-or-miss affair, depending on how well the stock controllers judged the process. For this company wanting to scale up its operations, and to provide its customers with world-class service, having a proper computerised stock control system was vital."

"E-business is about saving money, and responding fast to customer and market demands. The first step in moving to e-business is taking control of your company - having accurate and easily accessible information about every item that the company produces, where it is, and how long it will take to get to the customer. For manufacturing, warehousing and distribution operations, barcoding is the critical first step to enable this," said David Copson, Director of Middle East and South Asia Operations for Symbol Technologies. "For Syria to enter the electronic age, companies here need to follow the lead of innovators such as Oriental Paper, which is laying the foundations for its transformation into an e-business."

Barcode label printers were placed on Oriental Paper's production line next to the scale, which prints a clear label containing the description of the material and the roll serial number in a barcode form. The environment was too harsh to install a personal computer, so Oriental Paper installed a Symbol handheld terminal (PDT 3000), which drives the printer directly. The operator enters the relevant information about the roll (weight, batch number, product type) into this terminal. At the end of the day, the information is downloaded from the terminal into a searchable general production archive.

To ensure that there was also a hard-copy record, the terminals also print out all production details periodically.

Every day, the warehouse manager makes an inventory of all the stocks using the Symbol PDT terminal, which has a laser scanner. All orders are also scanned as they are loaded onto trucks, and then downloaded to a PC to issue a clearly printed invoice.

Oriental Paper Manufacturing implemented a pilot system in 1998, and recently, when it opened a new factory, it rolled out the barcode system across the whole company.  The operators now also have Symbol PDT 3100 long-range barcode scanners, to let them scan labels from a distance, making it more convenient for the operator in difficult situations next to lifts and trucks.

As the company begins to get more used to the technology, it will integrate its systems more and more closely: scales will be connected directly to the systems so that weights do not need to be keyed, accounting systems will be closely integrated with stock management systems.

As an interim step towards full electronic commerce, customers will soon be given software that allows them to fill in their order, then print out a form with their materials requirement stored in a two-dimensional barcode. This can be faxed to Oriental Paper Manufacturing, where the 2D barcode can be scanned, so that the request is entered directly into the order system, with no possibility for error.

About Symbol Technologies

Symbol Technologies, Inc., winner of this year's National Medal of Technology, is a global leader in wireless and Internet-based mobile data transaction systems and services. Symbol provides its customers unique value with innovative solutions utilizing application-specific information appliances, data and voice wireless networks, and bar code and data capture scanning. Symbol and its global network of business partners provide LAN and WAN mobility solutions from the enterprise to e-commerce for industries including retail, transportation and distribution logistics, manufacturing, parcel and postal delivery, healthcare, education, and hospitality. Symbol's broad range of information appliances is in use by business and consumers from the factory, to the office, to the home. Information is available from Symbol at http://www.symbol.com/, +1-631-738-2400 or +1-800-722-6234.

For press information:

Symbol Technologies, Inc.
Doug Picker: picker@symbol.com
+1-631-738-4699

Symbol Technologies, Inc, Wireless LAN Systems:
Mark J. Ferrone: mailto:mferrone@sj.symbol.com
+1-408-528-2749

Symbol Technologies Europe, Middle East, Africa:
Helen Rigby: helen.rigby@uk.symbol.com
Terry Palmer: palmert@symbol.com
Michelle Oelschig mailto:helen.rigby@uk.symbol.com
+44-(0)-118-9457324

Symbol Technologies Asia-Pacific:
Elaine Tang: tang@symbol.com
Jane Chan: chanj@symbol.com
+65-337-6588

Brodeur Worldwide for Symbol
Rebecca Irani: rirani@uk.brodeur.com
+44(0) 1753 790700

Michael Gold: mgold@brodeur.com
+1-203-399-8200

For financial information:

Symbol Technologies, Inc.
Ken Jaeggi
+1-631-738-2400 or +1-631-738-4191

Roger Histop
Spot On Public Relations
mailto:rogerh@spotonpr.com
+9714 349-1686

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